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TOPICS
- Introduction
- How Mevrik DCX Platform Can Help in Sales & Support?
- Creating a Mevrik Account
- What is Mevrik CX AI?
- How many channel supports in Mevrik?
- What Mevrik AI can do?
- Does Mevrik Supports Generative AI BOT?
- Channels
- Mevrik Messenger
- Mevrik Messenger Overview
- How to Integrate Mevrik Messenger on My Website
- How to Setup Mevrik Messenger in Shopify
- How to Setup Mevrik Messenger in Webflow
- How to Setup Mevrik Messenger in Wix
- How to Install Mevrik Messenger via Google Tag Manager
- How to Setup Mevrik Messenger in WordPress
- How to Install Mevrik Messenger on Joomla Website
- How to install Mevrik Messenger on Sqaurespace
- How to Install Mevrik Messenger on Weebly
- Facebook Messenger
- How to connect Facebook Messenger in Mevrik
- Instagram DM
- Instagram DM Overview
- How to Connect Instagram DMs in Mevrik
- How to Convert Instagram Account into a Business Account
- WhatsApp
- Whatsapp Overview
- How to Connect Whatsapp to Mevrik Chat
- Telegram
- How to connect a Telegram channel to Mevrik
- Facebook
- Facebook Messenger Overview
- How to Connect Facebook Page in Mevrik
- Email
- How to Connect Your Email- Mevrik Email with a Forwarding Method
- Channels Overview
- Mevrik Messenger
- Unified Inbox
- Apps & Widgets
- Customer Information & Apps Card Overview
- Conversation List
- Conversation List Overview
- Conversation Window
- Conversation Window Overview
- Reply Window
- Reply Window Overview
- What is Unified Inbox?
- How to Attach Files in the Unified Inbox
- How to use AI Assist in Unified Inbox
- How to use Smart Translation in Unified Inbox
- How to Use AI Assist in Unified Inbox
- How to Assign a Ticket to any Agents in Unified Inbox
- How to View Keyboard Shortcuts in Unified Inbox
- How to Respond to Messages in the Unified Inbox
- How to Respond to a Email Query in Unified Inbox
- How to Respond to Social Media Mentions in the Unified Inbox
- How to Create a Task Against a Case
- How to Filter Conversations in Unified Inbox
- How to Insert Canned Templates in Unified Inbox
- How to Enable Smart Reply for a Conversation
- How to Send and Close a Conversation in Unified Inbox
- How to Enable Autopilot for a Conversation
- How to Generate Conversation Summary in the Unified Inbox
- How to View a Conversation History in Unified Inbox
- How to Create Conversation Summary in Unified Inbox
- How to Track Customer Activity in Mevrik
- Apps & Widgets
- Task Manager
- How to Create a Stand Alone Task in Task
- How Do Status Property Work in Mevrik Task
- How to Change Task Status in Mevrik Task
- How to View Task Activity in Task
- How to Update Task Details in Mevrik Task
- Mevrik Task Overview
- Mevrik AI
- Mevrik AI Overview
- CSAT
- CSAT Overview
- CRM
- How to Create Customer Profile in Mevrik CRM
- How to Import Data in Mevrik CRM
- How to Create Custom Fields in Mevrik CRM
- What is Mevrik CRM?
- How to save and apply segment in CRM
- How to Add Filter In Mevrik CRM
- How to automatically add customer data in Mevrik CRM
- How to edit columns in Mevrik CRM
- Knowledgebase
- Knowledgebase Overview
- How to add a new category in KnowledgeBase
- How to Add new sub-category in KnowledgeBase
- How to edit/delete category, sub-category in Knowledgebase
- How to Create New Article in KnowledgeBase
- How to Edit Any Article From KnowledgeBase
- How to Delete Any Article From KnowledgeBase
- How to Customize Web UI in KnowledgeBase
- How to filter in KnowledgeBase
- How to Set Up a Custom Domain for Your Knowledge Base
- Dashboard
- Dashboard Overview
- What is Digital CX?
- Settings
- Profile
- Add or Change Your Profile Details in Mevrik
- How to Check Recent Sign-in Activity of Your Mevrik Account
- How to Change Your Password While Logged In
- Business Profile
- Business Profile Settings
- How to Set an Out-Of-Office Message for After Hours
- Business Hour
- How to Set Business Hours in Mevrik
- Conversation Starter
- How To Set Acknowledgement Responses In Mevrik
- AI Assist
- How to Select Which Languages AI-Assist Translates Into in Mevrik
- How to Set Up Different Tone Preferences for AI Assist
- How to Enable Grammar and Spelling Checks in AI-Assist
- How to Activate AI Text Expander and Shortener in Mevrik
- Payment Profile
- How to View Billing Address
- How to Add Payment Methods in Mevrik
- Plans-&-Billing
- How to set or change your billing address in Mevrik
- How to Change Subscription Plan in Mevrik
- Refer & Earn
- How do I refer a friend in Mevrik?
- Disposition
- Disposition Settings
- How To Add Type in Disposition
- How to Delete a Type in Disposition
- How to Add a Category Under a Main Type in Disposition
- Skill Manager
- Skill Manager Settings
- How to Add Users for Skill-Based Routing
- How to Add Skill Group in Mevrik
- How to Delete Skill Group in Mevrik
- How to Disable a Skill Group in Mevrik
- Users
- How to Add Users in Mevrik
- How to Manage Active and Inactive Users in Mevrik
- How to Check Users Who Had Tasks Before in Mevrik
- Teams
- How to Add Team Members to an Work Group in Mevrik
- How to Set Up an Assignment Profile in Mevrik
- Canned Response
- Canned Response Settings
- How to Generate Canned Responses Using Magic Generate
- How to Create a Canned Response in Mevrik
- How to Disable a Canned Response in Mevrik
- How to Delete a Canned Response in Mevrik
- Settings Overview
- Profile
- Reports
- Reports Overview
- How to Filter Reports
- How to Export Reports
- Add-ons
- Add-Ons Overview
- Seasonal User Add-Ons
- View Only User Addon Card
- Mev AI Agent
- How To Create A Mevrik AI Agent
- How to Update Your AI Agent Profile in Mevrik
- How to Set a Default Agent Transfer Message in Mevrik AI Agent
- How To Connect Or Disconnect A Channel In Mev AI Agent
- How to Add Data Sources in the Mev AI Agent
- How to access the Mev AI Agent Dashboard
- How to Delete a AI Agent in Mevrik
- How to Customise Your AI Agent’s Personality in Mevrik
| Articles
Articles