How to use AI Assist in Unified Inbox

Use AI Assist in Mevrik's Unified inbox for easy processes. Features include Translate, Tone Change, Generate Reply, and more.

How to use Canned Response in the Unified Inbox

Sending canned responses during conversation ensures faster response times and eliminates the frustration of writing every response from scratch.

How to Respond to Social Media Mentions in the Unified Inbox

When a customer posts a comment on social media channels mentioning your business, it is automatically notified in your unified inbox.

What is Unified Inbox?

Mevrik's Unified Inbox combines all customer interactions from several channels—chat, email, social media, reviews, and more—into a single interface.

How to filter tickets in Unified Inbox

Filter tickets in Mevrik's Unified Inbox by logging in, clicking 'Filter', inputting parameters, and applying the filter.

How to Use AI Assist in Unified Inbox

This article explains how to use various AI-powered features in the Mevrik Unified Inbox, such as translation, tone adjustment, auto-reply generation, text expansion/shortening, grammar correction, and rewriting, to enhance customer support efficiency and consistency.

How to Use Auto-pilot in Unified Inbox

This article guides users on how to enable the Auto-pilot feature in Mevrik's Unified Inbox, which uses AI to automatically respond to customer queries when human agents are unavailable. It provides step-by-step instructions with screenshots to set up and test the Auto-pilot.

How to Assign a Ticket to any Agents in Unified Inbox

This article explains how admins and supervisors in the Mevrik Unified Inbox can assign tickets to agents for efficient collaboration, accountability, and improved customer support. It provides step-by-step instructions with screenshots on assigning tickets to the appropriate agents.

How to Respond to a Email Query in Unified Inbox

When a customer sends an email to your support email address, it is automatically delivered to your unified inbox.

How to Respond to Messages in the Unified Inbox

When a customer sends you a message via your website, the response is automatically directed to your unified inbox.

How to view conversation history in Unified Inbox

In the Mevrik Unified Inbox, you can view a customer's past interactions with your brand through the Interaction History widget.

How to Generate Summaries using AI in the Unified Inbox

Mevrik’s Generate Summary feature can automatically analyse long threads of conversation and generate concise summaries.

How to create summaries on Unified Inbox

How to Use Smart Reply in Unified Inbox

This article provides instructions on how to use the Smart Reply feature in Mevrik's Unified Inbox, which generates AI-powered responses using a company's knowledge base to improve customer service efficiency and response quality.

How to create tasks against customer

Mevrik allows creating tasks from customer conversations or as standalone tasks. Tasks can be assigned, prioritized, due dated, and linked to conversations or contacts. Both task types appear in the 'Tasks' section for collaboration and tracking.

How to attach files in the Unified Inbox

Attaching files in a conversation helps you guide customers more quickly and accurately.

Task Management Overview

The article explains Mevrik's Unified Inbox Task Manager, which allows creating, assigning, and collaborating on tasks related to customer conversations, enabling efficient issue resolution, accountability, and team collaboration for improved customer support.

How to send & close a ticket in Unified Inbox

Steps to reply & close a ticket: Log in, select ticket, write the reply, send & close, set sentiment & disposition types.

How to View Keyboard Shortcuts in Unified Inbox

This article provides instructions on how to view keyboard shortcuts in the Unified Inbox of Mevrik software for customer support agents. It highlights that keyboard shortcuts can improve productivity and efficiency by allowing quick navigation and action without using a mouse.

How to use Smart Translation in Unified Inbox

Learn how to use smart translation in the app by setting language preferences, logging in, and selecting languages to translate texts efficiently.