How to Track Customer Activity in Mevrik

Learn how to track customer activity and access detailed information about their page activity to deliver better support.

How to Use AI Assist in Unified Inbox

This article explains how to use various AI-powered features in the Mevrik Unified Inbox, such as translation, tone adjustment, auto-reply generation, text expansion/shortening, grammar correction, and rewriting, to enhance customer support efficiency and consistency.

How to use Smart Translation in Unified Inbox

Learn how to use smart translation in the app by setting language preferences, logging in, and selecting languages to translate texts efficiently.

How to Attach Files in the Unified Inbox

Attach images, videos, and documents in Mevrik's Unified Inbox for effective communication.

How to Filter Conversations in Unified Inbox

Discover how to quickly find specific customer queries with Mevrik's filtering feature.

How to Enable Smart Reply for a Conversation

Discover how to enable smart reply in Mevrik. Reduce response time and ensure consistency in every conversation.

How to Create Tasks Against Customer Query

Learn how to create tasks against customer queries using Mevrik's task panel.

How to Send and Close a Conversation in Unified Inbox

Learn how to send and close a ticket in Unified Inbox to keep your workflow organized and efficient.

How to Enable Autopilot for a Conversation

Learn how to enable Mevrik Autopilot, an AI assistant that learns from previous conversation and answers queries instantly.

How to use AI Assist in Unified Inbox

Use AI Assist in Mevrik's Unified inbox for easy processes. Features include Translate, Tone Change, Generate Reply, and more.

How to Insert Canned Templates in Unified Inbox

Learn how to insert canned templates in your messages to reduce your response time and boost customer satisfaction.

How to View Keyboard Shortcuts in Unified Inbox

Learn how to access and utilize keyboard shortcuts in Mevrik's Unified Inbox to improve navigation and ticket actions.

How to Respond to a Email Query in Unified Inbox

When a customer sends an email to your support email address, it is automatically delivered to your unified inbox.

How to Create Conversation Summary in Unified Inbox

Create a conversation summary in Mevrik's unified inbox, highlighting key points, customer concerns, agent resolutions, and sentiment.

How to Generate Conversation Summary in the Unified Inbox

Get concise summaries of long conversations and identify customer emotional tone with Mevrik Generate Summary feature.

How to Assign a Ticket to any Agents in Unified Inbox

Learn how to effectively reassign tickets in Mevrik's Unified Inbox and transfer ownership to the right team member

How to View a Conversation History in Unified Inbox

View a customer's full conversation history with your business using Mevrik's Interaction History widget.

How to Respond to Messages in the Unified Inbox

When a customer sends you a message via your website, the response is automatically directed to your unified inbox.

What is Unified Inbox?

Mevrik's Unified Inbox combines all customer interactions from several channels—chat, email, social media, reviews, and more—into a single interface.

How to Respond to Social Media Mentions in the Unified Inbox

When a customer posts a comment on social media channels mentioning your business, it is automatically notified in your unified inbox.