How to Assign a Ticket to any Agents in Unified Inbox

This article explains how admins and supervisors in the Mevrik Unified Inbox can assign tickets to agents for efficient collaboration, accountability, and improved customer support. It provides step-by-step instructions with screenshots on assigning tickets to the appropriate agents.

How to Track Customer Activity in Mevrik

Learn how to track customer activity and access detailed information about their page activity to deliver better support.

How to Respond to Social Media Mentions in the Unified Inbox

When a customer posts a comment on social media channels mentioning your business, it is automatically notified in your unified inbox.

What is Unified Inbox?

Mevrik's Unified Inbox combines all customer interactions from several channels—chat, email, social media, reviews, and more—into a single interface.

How to Use AI Assist in Unified Inbox

This article explains how to use various AI-powered features in the Mevrik Unified Inbox, such as translation, tone adjustment, auto-reply generation, text expansion/shortening, grammar correction, and rewriting, to enhance customer support efficiency and consistency.

How to Create Conversation Summary in Unified Inbox

Create a conversation summary in Mevrik's unified inbox, highlighting key points, customer concerns, agent resolutions, and sentiment.

How to Respond to a Email Query in Unified Inbox

When a customer sends an email to your support email address, it is automatically delivered to your unified inbox.

How to use Smart Translation in Unified Inbox

Learn how to use smart translation in the app by setting language preferences, logging in, and selecting languages to translate texts efficiently.

How to Respond to Messages in the Unified Inbox

When a customer sends you a message via your website, the response is automatically directed to your unified inbox.

How to Generate Conversation Summary in the Unified Inbox

Get concise summaries of long conversations and identify customer emotional tone with Mevrik Generate Summary feature.

How to Attach Files in the Unified Inbox

Attach images, videos, and documents in Mevrik's Unified Inbox for effective communication.

Task Management Overview

The article explains Mevrik's Unified Inbox Task Manager, which allows creating, assigning, and collaborating on tasks related to customer conversations, enabling efficient issue resolution, accountability, and team collaboration for improved customer support.

How to Filter Conversations in Unified Inbox

Discover how to quickly find specific customer queries with Mevrik's filtering feature.

How to Enable Smart Reply for a Conversation

Discover how to enable smart reply in Mevrik. Reduce response time and ensure consistency in every conversation.

How to Create a Task Against a Case

Learn how to create tasks linked to a conversation or standalone tasks for a customer in your Unified Inbox, and set priorities, due dates and assign tasks to qualified agents for efficient customer support.

How to Send and Close a Conversation in Unified Inbox

Learn how to send and close a ticket in Unified Inbox to keep your workflow organized and efficient.

How to Enable Autopilot for a Conversation

Learn how to enable Mevrik Autopilot, an AI assistant that learns from previous conversation and answers queries instantly.

How to use AI Assist in Unified Inbox

Use AI Assist in Mevrik's Unified inbox for easy processes. Features include Translate, Tone Change, Generate Reply, and more.

How to View Keyboard Shortcuts in Unified Inbox

This article provides instructions on how to view keyboard shortcuts in the Unified Inbox of Mevrik software for customer support agents. It highlights that keyboard shortcuts can improve productivity and efficiency by allowing quick navigation and action without using a mouse.

How to View a Conversation History in Unified Inbox

View a customer's full conversation history with your business using Mevrik's Interaction History widget.

How to Insert Canned Templates in Unified Inbox

Learn how to insert canned templates in your messages to reduce your response time and boost customer satisfaction.